Sharp Minds. Sharp Communities
POLICIES + PROCEDURES
Built on Experience. Backed by Structure. Focused on Results.
At Sharp Management, our policies and procedures weren’t pulled from a manual — they’re the product of decades of hands-on experience managing thousands of multifamily units. These standards are how we ensure consistent, high-quality service across every property, every team, and every day.
Hands-On, Always
Our property managers are more than point people — they’re present. Regular building visits and 24/7 availability ensure urgent issues are addressed without delay. Managers:
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Personally supervise all purchases
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Work directly with vendors to secure the best pricing and service
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Oversee and follow up on all repair work for quality and efficiency
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Routinely monitor all major systems to maintain peak performance
Proactive Problem Solving
We believe in solving problems before they grow into costs. Every issue — big or small — gets our attention right away. No band-aid fixes, no open loops.
“There’s no problem that can’t be solved.”
And we do it without overspending, always seeking cost-effective solutions that last.
It Should Look as Good as It Runs
We’re just as focused on presentation as we are on performance. Every building is kept clean, polished, and presentable — ready for a visit from an inspector, investor, or resident at any time. Sharp-managed properties look the part — because they are the part.
We Don’t Just Act — We Follow Through
It’s not enough to address a problem once — we make sure it stays fixed. Our team follows up relentlessly to keep small issues from becoming big ones.
Highly Organized, Rigorously Run
Our back office is powered by structure, process, and accountability.
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Staff are fully trained in expectations and workflows
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Tasks are tracked to completion
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Nothing gets missed, overlooked, or delayed
We don’t dabble in distractions. Property management is our only focus — no sales, no brokerage, no side hustles.
Fast Turnarounds on Vacancies
As soon as an apartment becomes vacant, we act fast. Renovations begin immediately and listings go live without delay. Minimizing downtime is part of maximizing performance.
Strong Tenant Relationships = High Occupancy
Our low vacancy rates and high rent collections are no accident. We respond quickly to tenant concerns, maintain clean and safe buildings, and build resident confidence — so paying rent stays a priority.
Accuracy Is Everything
All building income and expenses are carefully logged, reviewed, and reconciled. We believe in clean books, clear reports, and no surprises.
Working With the City, Not Against It
We maintain strong relationships with regulatory agencies like HPD, DHCR, and NYC Buildings. From permits and registrations to code compliance and violation dismissal, we handle every detail on time and by the book.
Total Coordination
We manage each property holistically. Rent collection, maintenance, compliance, tenant relations — they’re all connected. Our agents are trained to communicate clearly and keep all moving parts in sync.
Tight Control on Costs
Every supply order, labor invoice, and repair request runs through our purchase order system — keeping costs contained and accountability high. No unnecessary spend. No surprises.
